FINANCIAL SERVICES: COLLECTION MANAGEMENT
SAP COLLECTIONS MANAGEMENT - SAP INTERACTION CENTER - SAP HYBRIS - SAP CUSTOMER FINANCIAL MANAGEMENT
Thanks to a unique and approved management, customer loyalty is achieved by facilitating collection in a comprehensive manner . Strategy realization is obtained in a Standard and Dynamic manner and the promised amounts are controlled against amounts in arrears and collections. In addition, a reduction in days of arrears (DSO - Days Sales of outstanding) is achieved and tools are obtained for portfolio management.
A dynamic update of the work lists is also achieved each time an advice is collected and delivered to the client during the contact, thanks to the 360 view that the solution provides to the collection agent.
SAP COLLECTIONS MANAGEMENT - SAP INTERACTION CENTER
SAP HYBRIS - SAP CUSTOMER FINANCIAL MANAGEMENT
NEED
The organization requires a comprehensive solution that is flexible and dynamic to:
MANAGE
Proactively accounts receivable, definition of customer profiles and their, segmentation, prioritization in the assignment of work lists and specialization of groups of collectors
TO INTEGRATE
The accounts receivable / portfolio platform and traceability in documents
DRIVE
Portfolio allocation for internal and external collection agents (collection houses)
VISUALIZE
In a historical way of effective and ineffective managements
MONITOR
Payment promises made by clients and judgment of promises according to their fulfillment on the promised payment date
GENERATE
BO operational and managerial reports
SOLUTION
With the solution implemented by Actiobyte for Collection Management, we enable organizations with a complete and flexible tool for the improvement and control of portfolio indicators , which result in the generation of business value and comply with strategic financial parameters of each organization.
THE SOLUTION OFFERS ..
Evaluation, identification and prioritization of accounts receivable; It generates the assignment of the collection work lists for each of the clients according to the defined strategies, both for preventive collection and for collection of overdue portfolio .
THE STORAGE SOLUTION ...
The management, the payment promises and the historical reassignments for each client, which allows classification of the payment behaviors and complements the risk analysis .
SOME OF THE MAIN SOLUTIONS ARE:
COLLECTION PROFILES AND SEGMENTS
It allows classifying and grouping clients in order to manage them under the same parameters.
COLLECTION STRATEGIES
Used to qualify all accounts receivable from each client and thus consider it with high, medium or low priority to be managed. Each strategy is associated with a specific group of collection agents and their substitute agents.
COLLECTION GROUPS
They make it possible to unify the collectors who have similar powers for collection management and to define each one the substitute in case of absence.
WORK LISTS
They are the daily assignments for management , with the priority defined according to the collection strategies and directed to the collection groups. These lists are balanced according to criteria such as number of items to process and amounts.
SUPERVISOR VIEWS
Supervisors have particular functions to reassign clients to other collection agents , generate new collection strategies, monitor transactions, monitor payment promises and reviews.
FUNCTIONS TO VIEW AND PROCESS OPEN ITEMS (ACCOUNTS RECEIVABLE)
All invoices and their status are included and the functions allow taking actions on all or some individuals . Keep the traceability of each of the documents.
COLLECTION PROCEDURES
Promises of Payment - Allows the creation, control and verification of compliance with the agreements, on the amount and on a specific date. The record of compliance can be taken as a rule for collection strategies.
Re-assignments or revisions - It allows to program a future automatic assignment of a client, in the work list of the collection specialist.
Refinancing or payment agreements - Allows the creation of payment agreements, whether or not interest is calculated according to the company's process to propose the payment plan.
Client Correspondence - The collection solution allows him to send claim letters, claim levels, text messages, e-mails as regular scheduled tasks to eliminate operational tasks and proactively collect.
INTEGRATION WITH SAP CLAIMS MANAGEMENT MODULE
It allows the creation of dispute cases (customer claims) from the collection specialist's work environment. These cases can be taken into account as rules for collection strategies.
COLLECTIONS MANAGEMENT ANALYSIS
It allows the control and optimization of collection activities through:
Worklist analysis
Customer contact analysis
Analysis of invoices and payment promises
Analysis of open items associated with the organizational structure of collections
Analysis of the effectiveness of payment and collection promises
Report for commission settlement
Her organization
will have tangible benefits such as:
Facilitate the integral collection of the client which contributes to their loyalty, due to a unique and approved management
Reduction of days in arrears (DSO - Days Sales of outstanding), execution of strategies in a Standard and Dynamic manner, control of promised amounts versus amounts in arrears and tools for portfolio management by collection agents and supervisors
Dynamic update of work lists every time the collection is given
Advice to the client during the contact, thanks to the 360 view that the solution provides to the collection agent
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