Help Desk Service - HelpDesk
WE KNOW HOW TO SUPPORT THE SAP MODULES OF YOUR COMPANY THAT YOU HAVE OPERATING
To give support and continuity to the operation of your business with our remote assistance.
We work with companies like yours in their daily processes through tickets that are resolved by our consultants.
AND WE DO IT THROUGH A CONTRACT OF SERVICES FOR PURCHASED HOURS.
We are a Certified SAP Partner
To attend technological solutions in:
Maximum support until the year 2025 - 2030
Advice on migrations to SAP S / 4HANA
BASIS
TECHNICAL
FUNCTIONAL
VAR
ANNUAL VAR SUPPORT
SAP EXPERT CONSULTANTS AVAILABLE AND FAMILIARIZED WITH YOUR BUSINESS, YOUR INDUSTRY AND YOUR SYSTEM
SUPPORT ON DEMAND
WE HAVE A LIST OF RATES AND A COMBINATION OF INTERESNATE SERVICES FOR YOUR BUSINESS
MONTHLY FIXED PACKAGE
BASIC,
INTERMEDIATE
AND ADVANCED
We deliver measurable results in a short time.
TECHNICAL SUPPORT
FUNCTIONAL SUPPORT
VAR
VALUE ADDED
RESELLER
BASIS SUPPORT
In 7 industry sectors and 7 SAP modules
SPECIALIZED SUPPORT
VAR
VALUE ADDED RESELLER
Consultancy and Sale of Licenses
Advice on Migration and Updates
EWA monitor service
License maintenance
TECHNICAL SUPPORT
Evaluation and improvements in Developments (Z), new functionalities and migrations to the standard
SAP ABAP
SAP PI - PO - CPI
SAP SCP
SAP FIORI - MOBILITY
SAP IRPA - CHAT BOTS
FUNCTIONAL SUPPORT
Project Stabilization
On-demand consulting services or hours exchange
Training
Innovation projects and improvements
Resource allocation
BASIS SUPPORT
Maintenance and technical control of the SAP platform
SAP availability assurance
Security, access control and SAP Upgrades
Administration of the SAP platform including the SAP Cloud (HEC) model
IaaS infrastructure management
Find yours ...
We are experts in improving your business processes with intelligent solutions that cover the needs of your company from start to finish.
SAP FI
SAP FINANCE
SAP CO
SAP CONTROLLING (ACCOUNTING AND COSTS)
SAP SD
SAP SALES AND DISTRIBUTION
SAP MM
MATERIALS MANAGEMENT
SAP BCM
BANK COMMUNICATION MANAGEMENT
SAP TRM
TREASURY AND RISK MANAGEMENT
SAP IHC
EXTENDED TREASURY
SAP CASH MANAGEMENT
CASH MANAGEMENT
SAP FM
BUDGET CONTROL
SAP TV
TRAVEL CONTROL
SPECIALIZED SAP SUPPORT
SERVICES
PUBLIC
- Utilities -
SECTOR
PUBLIC
ENGINEERING AND
BUILDING
TELCOS
SERVICES
FINANCIAL
SUPPORT FOR FINANCIAL SERVICES - BANKING
In modules ...
SAP Transactional Banking
SAP Loans Management
SAP Deposit Management
SAP Collaterals Management
SAP Card Management
SAP Payment Engine Banking
SAP Bank Communication Management
SAP Treasury and Risk Management
SAP Omnichanel Banking
SAP iRPA - Robotic Process automation
SAP Group Reporting
SAP Business Planning and Consolidation
SAP Cloud Platform
SAP Credit Management
SAP Dispute Management
SAP S / 4HANA Support Areas
SUPPORT FOR TELCOS (TELECOMMUNICATIONS)
In modules ...
SAP BRIM
SAP Subscription Order Management
SAP Convergent Charging
SAP Convergent Invoicing
SAP FICA Contract Accounts
SAP Collections Management
SAP Credit Management
SAP Dispute Management
SAP Subsicription Billing
IFRS 15 Revenue recognition
SAP S / 4HANA Support Areas
SUPPORT FOR ENGINEERING AND CONSTRUCTION
In modules ...
SAP FI
SAP CO
SAP SD
SAP MM
SAP FM
SAP PM
SAP PS
SAP QM
SUPPORT FOR PUBLIC SERVICES
In modules ...
SAP I-SU UTILITIES
Bill-to-Cash Management
SAP FICA
SAP Billing For Utilities
SAP Assest Manager
SAP Device Management
SAP Quality Management
SAP Plant Mantenaince
SAP Collection Management
SAP Multi Channel Foundation
SAP S / 4HANA Support Areas
SUPPORT FOR THE PUBLIC SECTOR
In modules ...
SAP Tax and revenue Management
Sap BRFplus Public Sector Billing
SAP PSCD
SAP Collections Management
SAP Convergent Invoicing
SAP Social Services Management
SAP Multi Channel Foundation
SAP S / 4HANA Support Areas
How do we do it? WE WORK TO MAINTAIN HIGH AVAILABILITY OF YOUR PLATFORM
How do we do it? WE WORK TO MAINTAIN HIGH AVAILABILITY OF YOUR PLATFORM
CASE CREATION:
We have the SAP SOLMAN platform for the reporting, administration and compliance of cases.
INCIDENT:
We make sure that all the SAP applications that are used work properly. We make correction of errors and adjustments.
REQUEST:
We help to support new needs, changes in the law, new lines of business and evolve with the growth of the client. We upgrade, configure new instances, create test environments and install new products, among others.
SERVICES PACKAGE
AGREEMENTS AND SLA SERVICES
DELIVERY
OF THE SERVICE
WHY ACTIOBYTE AND OUR SAP ENTERPRISE SUPPORT SERVICE ?
WE CARE ABOUT GIVING YOU THE BEST SERVICE
Classification and prioritization of cases according to their criticality
Service flexibility
Customer Loyalty Program: Free Consulting Hours
LET'S START A CONVERSATION NOW
Prices and scopes
Transactions and analysis
Integrations
Enhance your UserExperience
And expand the information you need
WE CARE ABOUT GIVING YOU THE BEST SERVICE
Classification and prioritization of cases according to their criticality
Service flexibility
Customer Loyalty Program: Free Consulting Hours